April 24, 2015

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Before calling our office it is important to have two pieces of information available. The first is the student's PID. It typically begins with the letter "A" followed by 8 numbers. This allows us to quickly locate the student's information. Since Michigan State serves a large community it is not uncommon that we have students with the same first and last name.

The second piece of information that is needed in order for us to release personal information over the phone are answers to security questions. We refer to this process as "eSecurity". Here are the actions needed to complete this process:

Step 1: Student logs into StuInfo
Step 2: Under the "Financial" menu, select "Security Questions for Financial Aid"
Step 3: Answer the 3 security questions.
Step 4: Add the first and last name of any parent or other individual that you want to authorize to speak to us regarding your financial aid.

When we receive a call we ask for the student's PID and will then ask a security question. Without the PID and security questions we can only answer general questions and cannot give specific account information. We do this to comply with the Family Education Rights and Privacy Act (FERPA) and protect your information.

We have two video tutorials that give step-by-step instructions for eSecurity and Guest Access:

eSecurity Video Tutorial

Guest Access Video


Congratulations to those graduating Spring 2015!

If you have borrowed federal student loans please visit and click on "Exit Counseling" to learn more about your student loan repayment options, deferment, forbearance, and additional important information.

If you plan to work in public service and want to learn more about Public Service Loan Forgiveness (PSLF) visit Student Aid - Public Service Loan Forgiveness. You can also visit the National Student Loan Data System (NSLDS) to find your federal student loan balance.

We wish you the best in your future endeavors!

important dates

May 5th - Initial Summer Tuition and Fees Due
May 8th - May 10th - Spring 2015 Commencement
July 25 - Initial Fall 2015 billing statements are available electronically on StuInfo (no paper bills are mailed)
August 13 - Initial minimum tuition and fee payment is due for Fall 2015

Contact Us

Office of Financial
E-mail: finaid@msu.eduMSU Seal
Phone: 517-353-5940
Fax: 517-432-1155
In-Person or Mail:
556 E Circle Dr, Room 252

East Lansing, MI 48824

Walk-In Advising Hours:
9:00am to 4:45pm

Phone Hours:
8:00am to 5:00pm
9:00am to 5:00pm

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